Back to Top
ICELAND PANORAMA TOURS
last UPDATED: AUGUST 25, 2025

Return and Refund Policy

Iceland Panorama Tours (referred to as “we,” “us,” and “our”) is committed to providing exceptional service and ensuring your satisfaction. This Return and Refund Policy outlines the terms under which cancellations, rescheduling, and refunds may be issued.

By booking with us, you agree to the conditions below. 

1. Refund Eligibility
  1. Customer-Initiated Cancellations
    • More than 24 Hours in Advance: Cancellations made more than 24 hours before the scheduled service are eligible for a full refund of the amount paid.
    • Less than 24 Hours in Advance: Cancellations made within 24 hours of the scheduled service are subject to a cancellation fee of up to 50% of the amount paid.
  2. Company-Initiated Cancellations: In the unlikely event that we must cancel your booking due to unforeseen circumstances (such as severe weather, road closures, safety concerns, or operational issues), customers will receive a full refund or the option to rebook at no additional cost.
  3. No-Show Policy: Failure to appear at the agreed pick-up location without prior notice is considered a “no-show.” In such cases, no refund will be issued.
  4. Service Issues: If you experience significant issues with the service provided (e.g., unreasonable delays, unsatisfactory service, or vehicle problems), please contact us within 24 hours after service completion. Each case will be reviewed, and if valid, a partial or full refund may be granted depending on the circumstances.
2. Process for Refunds
We use the information we collect to:
  1. Requesting a Refund: To request a refund, please contact us by email at icelandpanoramatours@gmail.com or by phone at +3547902115. Please include your booking details and a brief description of the reason for your request.
  2. Refund Processing Time
    • Refunds are typically processed within 7–10 business days of approval.
    • Refunds will be issued to the original payment method used at the time of booking.
  3. Currency/Bank Fees: Please note that foreign transaction fees, currency exchange differences, or bank handling charges are non-refundable.
3. Non-Refundable Fees
The following fees are non-refundable:
  1. Booking fees or processing fees that are disclosed at the time of booking.
  2. Tickets or third-party entrance fees (such as the Blue Lagoon, museums, or other attractions) that have been purchased on your behalf, if those providers have non-refundable policies.
  3. Additional services or special requests added after the initial booking and paid separately.
4. Changes to Bookings
  1. Modifications: Requests to modify a booking (pick-up time, location, or number of passengers), must be made at least 24 hours before the scheduled service. Changes are subject to vehicle/driver availability and may incur additional charges.
  2. Rescheduling Policy: Rescheduling is permitted within the 24-hour notice period, subject to availability. Fare differences may apply if the new booking falls on a different date, time, or season.
5. Special Notes
While we do our best to keep itineraries as planned, we are not liable for cancellations, delays, or service interruptions caused by events beyond our control, including but not limited to: extreme weather, natural disasters, road closures, strikes, or government regulations. In such cases, we will work with you to provide alternative arrangements where possible, but refunds will not be issued for missed tours caused by delayed flights, baggage claim issues, or personal circumstances outside our control. We recommend allowing extra time for airport transfers.