The total duration of the tour may vary depending on road conditions, weather, and the amount of time spent at each location. Flexibility is recommended to ensure the best possible experience.

The Northern Lights are a natural phenomenon and cannot be guaranteed. Their visibility depends on a combination of factors, including clear skies, solar activity, and local weather conditions. While we carefully monitor forecasts and choose locations with the highest chance of sightings, nature ultimately decides if the aurora will appear.

If conditions are unfavorable and the Northern Lights are not visible during your tour, guests are usually offered the opportunity to rebook for another night (subject to availability). Please note that the fee for the initial tour remains the same and is non-refundable, as costs are incurred for transportation, guiding, and operations regardless of aurora visibility. However, the rebooking gives you a second chance to experience the lights without paying for an entirely new tour.

Please ensure you receive a confirmation email, ticket, or receipt containing all the necessary details of your booking. Double-check that your travel dates, pick-up/drop-off locations, and passenger information are correct. If you do not receive a confirmation, kindly contact us as soon as possible to verify your reservation.

Expect cold night conditions, often below freezing. We recommend dressing in layers so you can easily adjust to temperature shifts. A warm base layer, an insulating mid-layer, and a waterproof and windproof outer layer are ideal. Sturdy, comfortable walking shoes with good grip are also advised, especially for exploring outdoor sites. Don’t forget to bring gloves, a hat, and a waterproof jacket to stay comfortable in case of rain or strong winds.